FAQ
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Are you insured?Yes. We are a fully insured. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know in 24 hours, and we will do our best to put things right. Want to know why you should switch from uninsured individual cleaning lady to an insured, professional cleaning service? Call/text our 24/7 cleaning helpline (281) 630-1216
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Will you send the same cleaner each time?Though we can not guarantee that due to sick days, vacations and emergencies, we will do our best to send the same cleaner each visit.
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I only want trustworthy people in my house! Can I trust your cleaners?Yes. You can trust us. All our cleaners pass a thorough background check. We offer competitive pay and great work environment, a lot of people want to work for us. We choose best, most reliable and trustworthy applicants. Get a peace of mind. Hire Lemur Cleaning Services: (281) 630-1216
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How much do you charge?Each house is unique. Price depends on the size, number of pets and people, frequency, level of clutter, overall condition of the house and add-on services you request. Choose a flat rate OR "pay per hour" option. We offer free, easy, no obligation estimates. Text or call our 24/7 cleaning helpline right now (281) 630-1216.
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I have never had a housecleaning service before. Should I do anything before the maids arrive?Yes, to give you the best results possible, we ask that you pick up toys, clothing and other personal items before the cleaning. You might also want to remove clutter from kitchen and bathroom counters, so we can clean them better and deeper. Have other questions? We will happily answer ANY of them right now. Call/text our 24/7 cleaning helpline: (281) 630-1216
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What if I need to cancel my scheduled appointment?Life happens. If you cancel or reschedule 48 hours or more before the cleaning, it is free. Cancelling/rescheduling in less than 48 hours, will cost 50% of your cleaning fee. Why do we need to charge a cancellation/rescheduling fee? We are responsible for paying our cleaning stuff no matter what. If you cancel in less than 48 hours, it is not always enough time for us to find another client who will fill that gap. Cancelation fee does not bring us profit but it let us pay our cleaning stuff and stay in business. Same fee applies to lock outs (when we cant enter the house or turned away at the door). Have a question regarding our cancelation/rescheduling/lock out policy? Call/text our 24/7 cleaning helpline at (281) 630-1216
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Why should I choose Lemur Cleaning Services?We are small enough to be flexible and remember your pet's name but big enough to be insured and professional. Get the best from both worlds. Text/call us right now: (281) 630-1216
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What about pets?Pets are a part of the family. We are pet friendly cleaning service. During service we require that you do crate all dogs— not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Call/text us right now and tell us how can we make friends with your pet! (281) 630-1216
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How many cleaners do you send per each job?Most of the time we send ONE cleaner per job. This is the most efficient and safe way. No crowds in your home. Have a huge house and want more than one maid? Text/call our 24/7 cleaning helpline right now: (281) 630-1216
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Do I have to tip?Positive reinforcement is always better than negative. Tips are never expected but always appreciated by your cleaner. Have other questions about tipping? Call/text our 24/7 helpline: (281) 630-1216
Billing & Pricing
Payments Accepted
We accept credit cards, Zelle (preferred), checks, cash, Venmo, and PayPal.
Cancellation Policy
Life happens. If you cancel or reschedule 48 hours or more before the cleaning, it is free. Cancelling/rescheduling in less than 48 hours, will cost 50% of your cleaning fee. Why do we need to charge a cancellation/rescheduling fee? We are responsible for paying our cleaning stuff no matter what. If you cancel in less than 48 hours, it is not always enough time for us to find another client who will fill that gap. Cancelation fee does not bring us profit but it let us pay our cleaning stuff and stay in business.
Same fee applies to lock outs (when we cant enter the house or turned away at the door).
Have a question regarding our cancelation/rescheduling/lock out policy? Call/text our 24/7 cleaning helpline at (281) 630-1216
Satisfaction Guarantee
If you're not fully satisfied, call us within 24 hours and we will re-clean the areas at no additional charge. Please note, we do not offer refunds.